Business writing Mixte : présentiel / à distance

Reflex'English Business writing est une ressource digitale spécifique qui s'adresse aux apprenants de niveau intermédiaire.  Elle est composée de 10 modules dédiés au vocabulaire et à la préparation de documents professionnels écrits.

Parmi les sujets traités :

‐  Les mémos : vocabulaire, but, format, rédaction,

‐  Les e‐mails : phrases utiles pour commencer, pour rédiger le corps et pour conclure un e‐mail, format, rédaction,

‐  Les lettres commerciales : les différents types de lettres, phrases utiles, format, rédaction,

‐  Les rapports et comptes‐rendus : vocabulaire utile, format, rédaction,

Lesson 01 ‐ What is a memo?

Description of a memo  Use of a memo

Memos vs. formal letters  Characteristics of a memo

The format of your memo ‐ the heading section

The format of your memo ‐ the body of the message  The style of your memo ‐ materials

The style of your memo ‐ types of memo

Lesson 02 ‐ Writing an effective business memo

Are memos still relevant today?  Memos vs. emails

How to write an effective memo  Tip No. 1 ‐ Know your audience

Tip No. 2 ‐ Clearly state the purpose of your memo  Tip No. 3 ‐ Plan before you take action

Tip No. 4 ‐ Present the main point first

Tip No. 5 ‐ Enclose only appropriate information  Tip No. 6 ‐ Proofread the memo

Tip No. 7 ‐ Read your memo out loud  The ultimate checklist

Lesson 03 ‐ Useful sentences to open an email

Writing emails  Opening salutations

Copying someone in on your email  Forwarding an email

Friendly start

Referring to previous contact or meeting  Saying thank you

Stating the reason for writing the email  Following up a previous exchange  Apologising for the delay of the reply

Lesson 04 ‐ Useful sentences to write the main body of the email

Writing emails

Attaching a document to your email

Additional elements and important information  Requests and enquiries

Asking for clarifications  Giving information

Getting and giving approval  Making or changing arrangements  Making complaints

Apologising  Giving bad news

Lesson 05 ‐ Useful sentences to close an email

Writing closing lines

Offering further help or information  Expecting a reply

Mentioning the next contact  Expressing thanks  Apologising once again  Social closing lines  Complimentary closes

Lesson 06 ‐ Writing effective emails

About emails

Using an email programme  Basic structure of an email

Tip N°1 ‐ Identify the purpose of the email  Tip N°2 ‐ Identify your audience

Tip N°3 ‐ Have a compelling subject line

Tip N°4 ‐ Start with an appropriate greeting  Tip N°5 ‐ Keep your message short and concise

Tip N°6 ‐ Pay attention to the tone of your email  Tip N°7 ‐ Be consistent with your font

Tip N°8 ‐ Write a simple closing  Tip N°9 ‐ Proofread and follow up

Tip N°10 ‐ Differences GB/US English

Lesson 07 ‐ Types of Business letters

What is a business letter?  Cover letters

Letters of recommendation  Follow‐up letters

Letters of resignation  Termination letters  Invitation letters

Letters of complaint  Apology letters

Sales letters  Order letters  Letters of thanks  Request letters  Inquiry Letters

Lesson 08 ‐ Writing effective business letters

Sending a letter by post

The appropriate format: heading, main body, ending  The appropriate spacing and font

The appropriate style  Writing business letters

Lesson 09 ‐ Useful vocabulary to write a business report

Writing business reports  Useful linking words  Useful vocabulary

Beginning the report

The structure of the report  Methodology and findings  Expressing opinions  Reporting what was said  Comparing elements  Giving examples

Drawing conclusions from the report  Giving recommendations

Lesson 10 ‐ Writing effective business reports

What is a business report?

Who and what are business reports for?  The different types of business reports  The structure of a report

Useful tips to write a business report  Writing effective business reports  Business writing ‐ Conclusion